SyncWin Store Refund Policy
Effective Date: February 19, 2025
This Refund Policy governs the purchase and use of digital products offered by SyncWin (“we,” “us,” or “our”) on our website, https://store.syncwin.com/ (the “Site”). By purchasing and using our digital products, you agree to the terms outlined in this policy.
1. Digital Products Covered
This policy applies to all digital products available for purchase on the Site, including but not limited to:
- Website Templates
- AI Prompts
- AI-Generated Art
- Checklists
- Standard Operating Procedures (SOPs)
- Workflow Templates
- E-books and Guides
- Online Courses and Workshops
2. General Refund Policy: No Refunds
Due to the nature of digital products, which are easily duplicated and accessed once purchased, we have a strict no refund policy. All sales are final.
We are committed to providing high-quality digital products and ensuring customer satisfaction. To assist you in making an informed purchasing decision, we offer the following:
- Detailed Product Descriptions: Each digital product listing provides a comprehensive description of its features, functionality, and benefits.
- Previews and Samples: Where applicable, we offer previews, samples, or demo versions of our digital products to allow you to evaluate their suitability for your needs before purchase.
- Customer Support: Our customer support team is available to answer your questions and provide clarification regarding our digital products before you make a purchase.
We strongly encourage you to review all available information, previews, and samples carefully before making a purchase.
3. Exceptions to the No Refund Policy
While we maintain a general no-refund policy, we may consider exceptions in the following limited circumstances, at our sole discretion:
- Product Not as Described: If the digital product you receive is materially different from its description on the Site, and the discrepancy could not have been reasonably determined from the available product information, previews, or samples.
- Technical Issues Preventing Access: If you experience technical issues that prevent you from accessing or using the digital product, and our support team is unable to resolve the issue after reasonable attempts.
- Defective Product: If a Product contains a demonstrable technical defect that prevents you from using it as intended. In such cases, we will first attempt to resolve the issue by providing a replacement or a fix.
- Duplicate Purchase: If you can provide verifiable proof of a duplicate purchase of the same Product.
4. Requesting an Exception
To request an exception to our no-refund policy, you must contact our customer support team at support [at] syncwin.com within 3 days of your purchase date. Your request must include the following information:
- Your full name and contact information
- Your order number
- The name of the digital product in question
- A detailed explanation of the issue
- Supporting documentation (e.g., screenshots, error messages)
We reserve the right to request additional information or documentation to evaluate your request.
5. Evaluation and Resolution
Upon receiving your request, our team will thoroughly evaluate the situation and determine whether an exception to our no-refund policy is warranted. We will make reasonable efforts to respond to your request within 3 business days.
If we approve an exception, we may offer one of the following resolutions:
- Product Replacement: Provide you with a replacement of the same or a similar digital product.
- Store Credit: Issue a store credit for the purchase price of the digital product, which can be used for future purchases on the Site.
- Partial Refund: Issue a partial refund of the purchase price, taking into account the extent to which you were able to use the digital product.
- Full Refund: Issue a full refund to your original method of payment.
Our decision regarding your request is final.
6. Dispute Resolution
We are committed to resolving any disputes fairly and efficiently. If you are not satisfied with the outcome of your refund/exchange request, we encourage you to contact us directly to discuss the matter further.
7. Disclaimer of Warranties
We make no warranties, express or implied, regarding our digital products, including but not limited to their accuracy, completeness, reliability, or suitability for a particular purpose. You acknowledge that the use of our digital products is at your own risk.
8. Limitation of Liability
In no event shall SyncWin be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of our digital products, even if we have been advised of the possibility of such damages.
9. Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. The updated policy will be effective upon posting on the Site. Your continued use of the Site and purchase of our digital products after the posting of any changes constitutes your acceptance of the updated policy.
10. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at:
SyncWin
Kidderpore
Email: support [at] syncwin.com
END OF REFUND POLICY